Shipping & Handling

Shipping and handling charges are calculated based on the products, quantity, order value, weight, dimensions, destination, and applicable carrier rates. Charges presented during checkout are estimates and may be adjusted after the order is reviewed to reflect the actual shipping requirements.

Some orders may require additional freight charges due to size, weight, length, special handling, or carrier requirements. Larger or heavier orders may also need to ship by truck freight/LTL. If an adjustment is needed, our Customer Support team will contact you with the updated shipping information.

If you have a specific shipping request, such as customer pickup or a preferred shipping method, please include the details in the COMMENT box during checkout. We will do our best to accommodate special requests.

We only accept Net 30 purchase orders from government agencies, municipalities and companies who have a previous credit history with us.  Anyone can submit a purchase order that has a credit card supplied for payment.

IMPAC Cards and WAWF

No - most of our products are customized and are open market.

We are a Small Business Corporation

Yes. 
Our Federal ID number is 39-1158981
Our DUNS number is 07-613-4584

Yes. It is 57002

Berntsen makes every effort to meet or exceed your order expectations. However, if an order needs to be returned, please follow the Return Policy below.

Please contact Berntsen Customer Service BEFORE returning any item to receive a Return Authorization Number.  Call 800-356-7388 or email: [email protected]

Stock (non-customized) Items:

Can be returned within 30 days and may be subject to a 15% restocking fee. Credits/refunds are based on the product cost at time of order. Original order freight charges will not be refunded. 

Customized Items:

Are non-returnable unless Berntsen is responsible for the error and the error is found within 30 days of receipt. In the case of Berntsen error, replacement will be at no cost to the customer.

Product Shortage or Damaged Shipments:

Please inspect your order when it is received. If you notice missing items, damaged products, or another shipping discrepancy, contact our Customer Support team in writing within five (5) business days of delivery.

For damaged shipments, please keep the original packaging and damaged product until we have had an opportunity to review the issue or the claim has been resolved. Claims reported after the five-business-day period may not be eligible for resolution.

Please note that reporting a shipping issue is separate from our 30-day warranty claim period for product defects. This timeframe applies specifically to shortages, shipping damage, and delivery discrepancies.

Claims can be submitted through our Customer Support team using the contact information provided on our website or your invoice.

All Returns:

Must include a copy of the original packing list and Return Materials Authorization form/number. The customer is responsible for return freight costs unless otherwise instructed by Berntsen.

Refunds or Credits:

Will be processed within five (5) business days upon receipt of returned items. Any credit issued will not include original shipping/insurance charges. Any items lost in return shipping will not be refunded. 
  
While our policies are firm, we will do everything we can to work with you and make sure your experience with us is positive.